Privacy Policy

1. Who We Are

Genensland Pty Ltd is a diversified professional services firm based in Perth, Western Australia. We provide advisory, administrative, documentation and consulting support to individuals and businesses. Our website address is https://genensland.site and our contact email is ceo@genensland.site.

2. The Australian Privacy Principles

The Australian Privacy Principles govern how Australian organisations must handle, use and manage personal information. We have adopted practices consistent with all thirteen APPs, covering the collection, use, disclosure, quality, security, access and correction of personal information, as well as the principles relating to the collection of sensitive information and the use of government-related identifiers.

3. What Personal Information We Collect

Depending on the services you engage us for, we may collect:

• Your name, email address and general contact details;
• Your business name, ABN and position (if you contact us on behalf of an organisation);
• Information relevant to the services you have requested, such as project details, documents and instructions you provide to us;
• Records of your correspondence with us, including emails and messages submitted through our website;
• Billing information necessary to invoice you for services provided.

We do not collect sensitive information (such as health information, racial or ethnic origin, or religious beliefs) unless it is reasonably necessary for one of our functions or services and you have given your consent, or the collection is otherwise permitted or required by law.

4. How We Collect Personal Information

Wherever practicable, we collect personal information directly from you. This may occur when you:

• Send us an email;
• Submit an enquiry or quote request through our website;
• Engage us to provide professional services;
• Communicate with us in the course of a project or matter.

We may also collect personal information from third parties where it is unreasonable or impracticable to collect it directly from you, for example from a colleague who engages us on your behalf, or from publicly available sources, and only where you would reasonably expect this or the law permits it.

5. Why We Collect and Use Personal Information

We collect, hold, use and disclose personal information for purposes including:

• Responding to your enquiries and providing quotations;
• Delivering the professional services you have engaged us to perform;
• Communicating with you about your project, engagement or account;
• Administering our business, including invoicing, record keeping and internal reporting;
• Meeting our legal, regulatory and taxation obligations;
• Improving our services and website.

We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless you have consented, you would reasonably expect the secondary use or disclosure, or an exception under the APPs applies.

6. Disclosure of Personal Information

We do not sell, rent or trade your personal information. We may disclose personal information to:

• Service providers who assist us in operating our business, such as website hosting, email and cloud storage providers, bound by confidentiality obligations;
• Professional advisers, including our accountants and auditors, where reasonably required;
• Government agencies, regulators, courts or tribunals where disclosure is required or authorised by law.

We take reasonable steps to ensure that any third party to whom we disclose personal information handles it in a manner consistent with the APPs. We do not routinely disclose personal information to overseas recipients. If this changes in the future, we will take reasonable steps, consistent with APP 8, to ensure such recipients do not breach the APPs, and this policy will be updated accordingly.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to enable core functionality, remember your preferences and understand how the site is used. Cookies are small files stored on your device. Most browsers allow you to refuse cookies or delete them through your browser settings; however, disabling cookies may affect parts of the website's functionality. Any analytics data we collect is used in aggregate, de-identified form to improve website performance and content.

8. Security of Personal Information

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls on our systems, secure storage practices and limiting access to personal information to those who need it to perform their duties. When personal information is no longer needed for the purpose for which it was collected, and we are not required by law to retain it, we take reasonable steps to destroy or permanently de-identify it.

9. Access to and Correction of Your Personal Information

Under APP 12 and APP 13, you have a right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email us at ceo@genensland.site. We will respond within a reasonable period. We may need to verify your identity before releasing information. There is generally no charge for making a request, though we may charge a reasonable fee for providing copies of records where permitted. If we refuse a request, we will give you written reasons and information about how to escalate the matter.

10. Anonymity and Pseudonymity

Where it is lawful and practicable, you may deal with us anonymously or under a pseudonym, for example when making a general enquiry about our services. However, in most cases we will need your contact details in order to respond, provide a quotation or deliver services to you.

11. Complaints and Feedback

If you believe we have breached the APPs or this Privacy Policy, or you have a concern about how your personal information is being handled, please contact us at ceo@genensland.site with the details of your complaint. We will acknowledge your complaint promptly and aim to investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or operations. The current version will always be published on this page with the date of last revision. Continued use of our website or services after changes are published constitutes acceptance of the updated policy. We encourage you to review this page periodically.

13. Contact Us About Privacy

For any questions about this Privacy Policy or our personal information handling practices, please contact:

Privacy Contact — Genensland Pty Ltd
Email: ceo@genensland.site
Location: Perth, Western Australia
ABN: 94 702 168 554